Refund & Cancellation Policy

1. Overview

Thank you for choosing Nivi Email, a cloud business email platform owned and operated by Nivi Cloud Private Limited ("Company", "we", "our", or "us"). We strive to deliver a seamless, reliable, and high-performance email experience. This Refund & Cancellation Policy outlines the terms under which you may cancel your subscription and request a refund.

2. 14-Day Free Trial

We offer a 14-day free trial for eligible new business accounts so you can evaluate our webmail interface, deliverability, AI-Powered Intelligence, and MCP integrations before committing to a paid plan. If you cancel your account before the 14-day trial period ends, you will not be charged.

3. 7-Day Money-Back Guarantee (First-Time Subscriptions)

If you are not completely satisfied with your initial paid subscription to Nivi Email (Starter, Business, Premium, or Enterprise plans), you may request a 100% full refund within 7 calendar days of your initial payment date, subject to the following conditions:

• The refund request applies only to first-time purchases of a Nivi Email subscription plan.
• The account must not have violated our Acceptable Use or Anti-Spam Policy (such as sending unsolicited bulk mail, phishing, or triggering domain/IP blacklists).

4. Subscription Cancellation Policy

• How to Cancel: Organization administrators can cancel an active subscription at any time from the Billing section of the Nivi Email Admin Console or by emailing our billing support team at support@nivi.email.
• Effective Date of Cancellation: Cancellations take effect at the end of the current paid billing cycle (monthly or annual). Your mailboxes and workspace features will remain fully accessible until the billing period expires.
• No Prorated Refunds on Mid-Cycle Cancellations: Once the initial 7-day money-back guarantee window has passed, we do not offer prorated refunds for unused time remaining in a monthly or annual billing cycle.

5. Renewals & Plan Changes

• Subscription Renewals: Recurring monthly and annual renewal payments are non-refundable once billed. We recommend disabling auto-renewal at least 24 hours prior to your renewal date if you do not wish to continue.
• Plan Upgrades: You may upgrade your plan or add mailboxes at any time (e.g., upgrading from Business 10GB to Premium 30GB or Enterprise 50GB). Upgrades are billed immediately on a pro-rata basis for the remainder of the billing cycle.
• Plan Downgrades: Downgrades to a lower storage tier take effect at the start of the next billing cycle. Please ensure mailbox storage usage is below the target plan's quota prior to downgrading.

6. Non-Refundable Services & Add-Ons

The following items and circumstances are strictly non-refundable:

• Third-party domain name registrations, domain transfers, or SSL certificate fees.
• Dedicated IP address provisioning and custom onboarding/migration engineering fees.
• Accounts suspended or terminated for breach of our Terms of Service or Anti-Spam Policy.

7. How to Request a Refund & Processing Timeline

To initiate a refund request within the eligible window, please contact our billing department with your registered domain name, account email, and transaction/invoice ID:

• Email: support@nivi.email
• Phone: +91 94296 92542
• Processing Time: Once approved, refunds are processed within 2 business days and credited back to the original payment method (credit/debit card, UPI, net banking, or wallet) within 5 to 7 business days, depending on your bank or payment processor.

8. Contact Us

If you have any questions regarding billing, cancellations, or refunds, please reach out to us:

Nivi Cloud Private Limited
Registered Address: 2/90 Vijay Khand, Gomti Nagar, Lucknow, Uttar Pradesh – 226010, India
Phone: +91 94296 92542
Email: support@nivi.email